About this role
Complaints Officer at Essex County Council. Location: Chelmsford or United Kingdom. Role: managing caseload, investigating complaints, writing responses Requirements: A-level standard (GCSE English & Maths grade C or equivalent), experience in complaint handling or customer resolution, strong written/verbal communication, organisational skills, ability to manage high caseloads, data protection and safeguarding awareness, experience with CRM and Microsoft Office. Category: Customer Service Seniority: Mid Level Tools: CRM systems, Microsoft Office Commitment: Full Time, Temporary Workplace: Hybrid Languages: English