About this role
About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the role
We are looking for a Manager – AI Performance & Analytics to lead a team responsible for analyzing conversational AI performance and driving continuous improvements to Netomi’s AI platform.This role sits at the intersection of data analytics, conversational AI, and LLM evaluation. The team analyzes customer conversations at scale, identifies quality gaps and automation opportunities, and partners with AI and product teams to improve model performance.
You will help define how we measure and improve the performance of AI systems that power customer support automation across millions of interactions.