About this role
WeLab Bank - Senior Officer, Complaint Handling at WeLab. Location: Quarry Bay, Hong Kong, Hong Kong. Role: handling complaints, conducting investigations, compiling reports Requirements: Bachelor's degree required, minimum 3 years customer service or complaint handling experience (banking/financial services preferred). Proficient in English and Chinese, strong analytical and investigation skills, familiarity with HK regulatory requirements, and willingness to adopt AI tools. Category: Legal and Compliance Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English, Chinese