About this role
Customer Success Officer at Libertex Group. Location: Bogotá or Colombia. Role: assessing interactions, providing feedback, coaching agents Requirements: Minimum 2 years in quality control/assurance within Forex/CFD/Brokerage/FinTech; strong knowledge of Forex/CFD products and trading platforms; experience evaluating chats, emails and calls; CRM and quality monitoring tool experience; fluent English (C1). Category: Customer Service Seniority: Entry Level Tools: CRM systems, ticketing platforms, quality monitoring tools, automated monitoring tools Commitment: Full Time Workplace: Remote Languages: English