About this role
Merchant Care Officer at Salla. Location: Makkah, Makkah Province, Saudi Arabia. Role: responding inquiries, diagnosing issues, guiding merchants Requirements: Bachelor's degree required; 0–3 years in customer/technical support or customer success; fluent Arabic, intermediate English; able to handle 3+ concurrent cases, troubleshoot Tier 1 issues, and work in a high-volume environment. Category: Customer Service Seniority: No Prior Experience Required Commitment: Full Time Workplace: Hybrid Languages: Arabic, English