About this role
Customer Service Officer/ Senior Officer, Customer Engagement at Fwd. Location: Hong Kong, /, Hong Kong. Role: handling enquiries, conducting calls, resolving complaints Requirements: Matriculated or above with 3+ years' financial institution experience; strong customer service, telephone manners, communication and problem-solving; proficiency in Cantonese, English and Mandarin; Chinese word processing 25 WPM; IIQE papers and LOMA valued. Category: Customer Service Seniority: Mid Level Certifications: iiqe paper i, iiqe paper ii, iiqe paper iii, iiqe paper v, loma Commitment: Full Time Workplace: Onsite Languages: English, Chinese