About this role
Nodal Escalation Officer at IDFC FIRST Bank. Location: Navi Mumbai, Maharashtra, India. Role: resolving complaints, maintaining quality, identifying causes Requirements: Graduate/postgraduate, 2+ years customer service or grievance handling experience; strong communication, product knowledge, decision-making, empathy, and problem-solving for resolving high-priority complaints. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English