About this role
Regulatory Escalation Officer at IDFC FIRST Bank. Location: Navi Mumbai or Airoli. Role: Resolve escalations, Conduct RCA, Respond queries Requirements: Resolve escalated regulatory complaints with compliance focus; perform root cause analysis; collaborate cross-functionally to improve processes. Category: Customer Service Seniority: Mid Level Tools: CRM systems, Regulatory frameworks, Data analysis, Stakeholder management Commitment: Full Time Workplace: Onsite Languages: English