About this role
Priority Escalation Officer at IDFC FIRST Bank. Location: Navi Mumbai, Maharashtra, India. Role: resolving grievances, conducting analysis, collaborating stakeholders Requirements: Graduate required, 5+ years experience in grievance redressal or customer service, strong communication, decision-making, RCA and escalation management skills, ability to work under pressure and collaborate across teams. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English