About this role
Senior Customer Service Officer at Provido Global. Location: Colombo, Colombo, Sri Lanka. Role: Oversee operations, Monitor metrics, Coach team Requirements: Bachelor's degree; 3–5 years leading a customer service team; English proficiency; experience with customer service tools; MS Office; adaptable to schedules. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Intercom, Freshdesk, MS Excel, PowerPoint, MS Word Commitment: Full Time Workplace: Onsite Languages: English