About this role
1st Line IT Support Analyst at Brighthorizons. Location: Northampton or United States or Netherlands or India or Australia. Role: answering requests, resolving issues, escalating tickets Requirements: Provide first-line IT support for users across the business and nursery network; experience with Office 365, Windows 10/11, Active Directory, ticketing systems, Citrix; strong customer service and communication skills. Category: Information Technology Seniority: Entry Level Tools: Kaseya, TeamViewer, Microsoft Office 365, Microsoft Office 2016, Windows 10, Windows 11, Active Directory, Exchange Admin Centre, Citrix, ITIL Certifications: microsoft, itil, enhanced dbs Commitment: Full Time Workplace: Hybrid Languages: English