About this role
Service Desk Analyst - GPC Asia Pacific - Full Time at Genpt. Location: Rowville, Victoria, Australia. Role: providing support, recording incidents, monitoring queues Requirements: Provide 1st level IT support (phone/portal), record incidents in ServiceNow, support Windows 10/11, Microsoft Office, and Active Directory; ITIL, Citrix, Office 365, Lotus Notes, z/OS, and AIX experience advantageous. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Microsoft Windows 10, Microsoft Windows 11, Microsoft Office, Active Directory, Citrix, Lotus Notes, Microsoft Office 365, z/OS, AIX Commitment: Full Time Workplace: Hybrid Languages: English