About this role
Helpdesk Officer at Sohar Port and Freezone. Location: Sohar, North Al Batinah Governorate, Oman. Role: handling incidents, troubleshooting systems, supporting infrastructure Requirements: Bachelor's in IT or related, CompTIA A+ and ITIL Foundation v4 required, 2+ years helpdesk experience, Windows and Microsoft 365 troubleshooting, Active Directory, networking fundamentals, ITSM exposure, cybersecurity awareness. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Active Directory, Windows Server, VMware, Microsoft Azure, ServiceNow, Remedy, Jira Service Management, ITSM, CMDB Certifications: comptia a+, itil foundation v4, comptia network+, comptia security+, microsoft modern desktop administrator, iso/iec 27001 foundation Commitment: Full Time Workplace: Onsite Languages: English