About this role
311 Call Center Service Representative at City of Springfield, MA. Location: Springfield, Massachusetts, United States. Role: answering calls, recording calls, resolving requests Requirements: Ability to use Microsoft Office, communicate professionally, troubleshoot customer inquiries, keep accurate records, and multitask; bachelor's degree and two years call center/customer service experience preferred; bilingual preferred; city residency required. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English