About this role
Card Member Services Representative I at Cefcu. Location: Peoria, Illinois, United States. Role: resolving inquiries, researching fraud, processing disputes Requirements: High school diploma or equivalent; 0-2 years customer service/call center or card services experience; ability to learn CEFCU and vendor applications, Microsoft Office, and resolve member issues and fraud. Category: Customer Service Seniority: No Prior Experience Required Tools: Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Office, Account Information File (AIF), Automated Debit Card Approval (DBT), CEFCU Tele-Servicing System (CTI), Cross Reference File (XRF), Member Information File (MIF), Member Account File (MAF), Fiserv (Hostlink, ROWnet), Harland Order Point, Mastercard Connect, Velera (mConsole, QuickAssist), VSoft Commitment: Full Time Workplace: Hybrid Languages: English