About this role
Technical Support Engineer at Datamatics Technologies. Location: Karachi, Sindh, Pakistan. Role: providing support, troubleshooting issues, documenting incidents Requirements: Provide L1–L3 technical support, incident and ticket management, troubleshooting for hardware/software/networking, familiarity with ServiceNow/Zendesk/Jira, Microsoft Office, Windows, and customer-focused communication. Category: Information Technology Seniority: No Prior Experience Required Tools: ServiceNow, Zendesk, Jira, Microsoft Office, Windows, Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, TeamViewer, AnyDesk, Microsoft Remote Desktop, PowerShell Certifications: itil foundation, microsoft, comptia Commitment: Full Time Workplace: Onsite Languages: English