About this role
Technical Support Engineer at Datamatics Technologies. Location: Bengaluru, Karnataka, India. Role: troubleshooting technical, managing incidents, documenting knowledge Requirements: Provide L1–L3 technical support, incident and ticket management using ServiceNow/Zendesk/Jira, Windows and desktop troubleshooting, Microsoft Office proficiency; bachelor’s or diploma in IT field; 0–8 years experience. Category: Information Technology Seniority: No Prior Experience Required Tools: ServiceNow, Zendesk, Jira, Microsoft Office, Windows, Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, TeamViewer, AnyDesk, Microsoft Remote Desktop, PowerShell, TCP/IP, DNS, DHCP, VPN Certifications: itil foundation, microsoft, comptia Commitment: Full Time Workplace: Onsite Languages: English