About this role
Technical Support Engineer at Datamatics Technologies. Location: Cairo, Cairo, Egypt. Role: providing support, troubleshooting issues, managing incidents Requirements: Provide L1–L3 technical support, incident and ticket management with ServiceNow/Zendesk/Jira, Windows desktop and hardware troubleshooting, Microsoft Office proficiency, strong communication and problem-solving. Category: Information Technology Seniority: No Prior Experience Required Tools: ServiceNow, Zendesk, Jira, Microsoft Office, Windows, Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, TeamViewer, AnyDesk, Microsoft Remote Desktop, PowerShell, TCP/IP, DNS, DHCP, VPN Certifications: itil foundation, microsoft, comptia Commitment: Full Time Workplace: Onsite Languages: English