About this role
Customer Service Representative Lead (Bilingual Mandarin) at Clever Care Health Plan. Location: Arcadia, California, United States. Role: coaching team, handling escalations, training staff Requirements: 3+ years customer service experience (1 year MAPD); 1+ year supervisory experience; bilingual in Cantonese, Mandarin, Vietnamese, or Korean; familiarity with CMS regulations; Microsoft Office proficiency; typing 40 wpm (60 preferred). Category: Customer Service Seniority: Mid Level Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook Commitment: Full Time Workplace: Hybrid Languages: Chinese, Vietnamese, Korean, English