About this role
Field Services Associate at AARP. Location: Washington, District of Columbia, United States. Role: resolving tickets, triaging inquiries, training volunteers Requirements: 2+ years experience managing support tickets, proficiency with ticketing systems (Salesforce, ServiceNow, Zendesk), Microsoft Office skills, ability to analyze support data and produce reports, strong customer service and communication skills. Category: Customer Service Seniority: Entry Level Tools: Salesforce, ServiceNow, Zendesk, Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: English