About this role
Field Services Associate at AARP Foundation. Location: Washington, District of Columbia, United States. Role: triaging inquiries, resolving tickets, analyzing data Requirements: 2+ years managing and resolving support tickets; ability to analyze support data and produce reports; proficiency with Salesforce/ServiceNow/Zendesk and Microsoft Office; knowledge of case routing, queue management, SLAs, and troubleshooting. Category: Project and Program Management Seniority: Entry Level Tools: Salesforce, ServiceNow, Zendesk, Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: English