About this role
Lead Customer Success Manager at NICE. Location: South Africa. Role: managing accounts, driving adoption, building relationships Requirements: Bachelor's degree or equivalent experience, 6+ years in customer success or similar SaaS/contact centre roles, strong technical fluency, Microsoft Office proficiency, excellent communication and problem-solving skills, ability to travel ~25–30%. Category: Customer Service Seniority: Senior Level Tools: Microsoft Office, SQL, VoIP, SIP, TCP/IP Commitment: Full Time Workplace: Remote Languages: English