About this role
Service Desk Analyst I at Vomela. Location: Elk Grove Village, Illinois, United States. Role: handling requests, logging incidents, escalating issues Requirements: 1+ years service desk experience preferred; associate degree preferred; CompTIA certs desired. Experience with Windows/macOS, Active Directory/Entra ID, Microsoft Office 365, MFA/SSO, iOS/Android, VPN, RMM, MDM, TCP/IP/DNS, ITSM/ticketing; strong communication and problem-solving. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows 10/11, macOS, Active Directory, Entra ID, Microsoft Office 365, MFA, SSO, iOS, Android, Dell, VPN, RMM, EDM, MDM, TCP/IP, DNS, Google Chrome, Microsoft Teams, Zoom, ITSM, ITIL Certifications: itf+, it+, a+, network+, security+, itil Commitment: Full Time Workplace: Onsite Languages: English