About this role
SLA & TREND MANAGEMENT SENIOR OFFICER at CIB. Location: Smart Village, Giza, Egypt. Role: identifying improvements, delivering improvements, monitoring SLAs Requirements: Bachelor's in computer engineering/computer science, 10+ years in IT service management, strong ITIL/ITSM knowledge, leadership and service improvement experience. Category: Information Technology Seniority: Senior Level Tools: ITIL, HP Open View Technology, TOGAF, Microsoft Commitment: Full Time Workplace: Onsite Languages: English