About this role
Contact Centre Advisor – Feedback at Merlin Entertainments. Location: Alton, England, United Kingdom. Role: managing feedback, investigating feedback, resolving feedback Requirements: Experience handling escalated guest complaints, strong written and verbal communication, contact centre software and Microsoft Office proficiency, ability to meet KPIs, and must be 18+. Category: Customer Service Seniority: Entry Level Tools: Contact Centre software, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint Commitment: Full Time, Temporary Workplace: Hybrid Languages: English