About this role
Customer Service Advisor - Critical Incident Desk at Cityfmaus. Location: Mulgrave, Victoria, Australia. Role: Handle calls, Resolve incidents, Report progress Requirements: High-volume call handling, incident management, escalation, and customer service excellence. Training onsite for two weeks in Mulgrave. Category: Customer Service Seniority: Entry Level Tools: Call center software, MS Office, CRM, Computer software Commitment: Full Time Workplace: Hybrid Languages: English