About this role
Customer Service Advisor (Hotline) - 12 months contract at AIA. Location: Hong Kong, Hong Kong, Hong Kong. Role: Handle inquiries, Resolve complaints, Document interactions Requirements: Handles customer inquiries and complaints for Life insurance, Group Medical, and Pension operations. IIQE Paper 1 & 3 required; English and Chinese proficient; customer-centric service mindset. Category: Customer Service Seniority: Entry Level Tools: CRM software, PC Certifications: iiqe paper 1, iiqe paper 3 Commitment: Full Time Workplace: Onsite Languages: English, Chinese