About this role
Customer Care Advisor (Remote-Serbia) at Silverchair Information Systems. Location: Serbia. Role: answering inquiries, documenting issues, escalating to seniors Requirements: Remote customer support role assisting scholarly publishing customers; strong communication; 2-year degree preferred; software support experience; English proficiency; able to work 10am-6pm ET (training 8am-5pm ET). Category: Customer Service Seniority: Entry Level Tools: Salesforce, ScholarOne, AI tools, Ticketing systems Commitment: Full Time Workplace: Remote Languages: English