About this role
Senior Vulnerable Customer Advisor at 118 118 Money. Location: Cardiff or United Kingdom. Role: handling cases, coaching peers, improving processes Requirements: Experience supporting vulnerable customers, contact-centre operations knowledge, awareness of FCA expectations in financial services, complex case handling, decision-making, Microsoft Office proficiency, coaching and analytical skills. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: English