About this role
Customer Care Advisor at Circle. Location: San Francisco or Salt Lake City or Phoenix or Los Angeles or Chicago or Boston or Austin or New York City or Miami or Tampa or Atlanta or Columbus or Boise or San Diego or Minneapolis or Houston or Raleigh or Nashville or Kansas City or Charlotte or Portland or Philadelphia or Dallas or Washington D.C. or Seattle. Role: resolving issues, crafting communications, triaging incidents Requirements: 3+ years in fast-paced global support; strong written and verbal communication; experience with ticket systems (Salesforce); familiarity with generative AI and analytics tools; customer-focused, able to work weekends/holidays and on-call. Category: Customer Service Seniority: Mid Level Tools: Salesforce, ChatGPT, Gemini, Slack, Apple MacOS, GSuite Commitment: Full Time Workplace: Remote Languages: nq, English