About this role
Contact Centre Advisor – Feedback at Merlin Entertainments. Location: Alton, Staffordshire, United Kingdom. Role: managing feedback, resolving issues, investigating feedback Requirements: Experience handling escalated guest complaints, strong verbal and written communication, proficient with contact centre software and Microsoft Office, able to meet KPIs and work weekends/bank holidays. Category: Customer Service Seniority: Entry Level Tools: Contact Centre software, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint Commitment: Full Time, Temporary Workplace: Hybrid Languages: English