About this role
Collections Advisor at Tamara. Location: Cairo, Cairo Governorate, Egypt. Role: handling escalations, conducting rca, auditing calls Requirements: 1+ year in high-volume customer care or collections (chat/email), bilingual Arabic and English, CRM (Zendesk/Salesforce) and Excel/Google Sheets proficiency, RCA and complaint/escalation handling, call audit experience. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Salesforce, Microsoft Excel, Google Sheets Commitment: Full Time Workplace: Onsite Languages: Arabic, English