About this role
Apple Technical Advisor - Mandarin speaking at Cisco. Location: North Sydney, New South Wales, Australia. Role: troubleshooting devices, documenting cases, escalating issues Requirements: 2+ years troubleshooting Apple devices, fluent in English and Mandarin, experience with macOS/iOS in business, customer service via phone/chat, and familiarity with MDM and Microsoft Office 365. Category: Information Technology Seniority: Entry Level Tools: macOS, iOS, Microsoft Office 365, Mobile Device Management (MDM), VPN, IT Ticketing Systems, Multi Factor Authentication (MFA), Single sign-on (SSO) Certifications: apple it Commitment: Full Time Workplace: Hybrid Languages: English, Chinese