About this role
Apple Technical Advisor - Japanese speaking at Cisco. Location: North Sydney, New South Wales, Australia. Role: troubleshooting devices, supporting employees, documenting cases Requirements: Fluent English and Japanese, 2+ years troubleshooting Apple devices, customer service/chat/phone experience, macOS/iOS and MDM knowledge, Microsoft Office 365 proficiency, strong communication and technical skills. Category: Customer Service Seniority: Entry Level Tools: macOS, iOS, Microsoft Office 365, Mobile Device Management (MDM), Multi Factor Authentication (MFA), Single sign-on (SSO) Certifications: apple it Commitment: Full Time Workplace: Hybrid Languages: English, Japanese