About this role
Operations Contact Centre Team Leader at Affinity Water. Location: Hatfield, Hertfordshire, United Kingdom. Role: managing team, coaching staff, ensuring compliance Requirements: Experience leading contact centre advisors, coaching and performance management, ensuring regulatory compliance (DPA) and C-MeX knowledge, strong communication, organisation and decision-making; 1-in-6 weekend standby rota. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English