About this role
Hotline Technical Advisor at Ford Global Career Site. Location: Chennai, Tamil Nadu, India. Role: handling queries, diagnosing issues, managing cases Requirements: Diploma/Bachelors/Masters in mechanical or automobile engineering, minimum 5 years automotive technical support or FSE/warranty experience, dealer workshop experience, diagnostic tool proficiency, MS Office skills. Category: Customer Service Seniority: Senior Level Tools: IDS, FDRS, PTS, GTAC, Servis2, SWIS, WebEx, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook Commitment: Full Time Workplace: Hybrid Languages: English