About this role
Complaint Support Maanger at MSX International. Location: Gurugram, Haryana, India. Role: managing escalations, handling complaints, advising customers Requirements: Manage escalated customer technical cases, interpret and translate customer concerns for mechanics, track comebacks, advise on warranty and parts, and provide quality assurance and training for OCC advisors. Category: Customer Service Seniority: Mid Level Tools: CRM Commitment: Full Time Workplace: Onsite Languages: English