About this role
Technical Support Advisor at Ada. Location: United Kingdom or Canada. Role: triaging issues, troubleshooting issues, escalating issues Requirements: Experience troubleshooting complex, hard-to-replicate issues; knowledge of Postman/CURL, Jira, Zendesk, Salesforce, and APIs; strong backlog management, analytical troubleshooting, and communication skills. Category: Customer Service Seniority: Mid Level Tools: Postman, CURL, Jira, Zendesk, Salesforce, APIs Commitment: Full Time Workplace: Remote Languages: English