About this role
19479 - Senior Customer Service Advisor - Birmingham - Legal Aid Agency at Legal Aid Agency. Location: Birmingham, England, United Kingdom. Role: answering calls, resolving queries, processing applications Requirements: Provide high-quality customer service by answering calls and correspondence, resolving queries at first contact, processing criminal legal aid applications, applying LAA guidance, and analysing call data for forecasting and reporting. Category: Customer Service Seniority: Mid Level Tools: Microsoft Teams Commitment: Full Time, Part Time Workplace: Hybrid Languages: English