About this role
Agente de Contact Center at NOVACARD. Location: Ciudad de México, México, Mexico. Role: attending calls, resolving queries, documenting interactions Requirements: Availability for afternoon shift (1:30 p.m. – 10:00 p.m.), including weekends; at least 6 months in call center or customer service; strong communication and problem-solving; PC and CRM experience; ability to multitask and follow up; customer-centric attitude. Category: Customer Service Seniority: Entry Level Tools: CRM, Computer Commitment: Full Time Workplace: Onsite Languages: English, Spanish