About this role
IT Service Desk Agent / Mitarbeiter (m/w/d) (Stuttgart, DE, 70565) at DEKRA | On the safe side. Location: Stuttgart, Baden-Württemberg, Germany. Role: Answer inquiries, Resolve incidents, Document knowledge Requirements: Provide IT support via phone, email, chat and self-service; manage incidents and requests; 1st/2nd level support; knowledge base contributions; good German and English. Category: Information Technology Seniority: Mid Level Tools: Windows 11, Microsoft 365, Virtualization, Remote Apps, Microsoft Entra, Microsoft Intune, Networking, ITSM/Ticketing Systems Certifications: itil Commitment: Full Time Workplace: Remote Languages: German, English