About this role
Service Desk Agent (all genders) (Dortmund, NW, DE, 44269) at adesso Group. Location: Dortmund, North Rhine-Westphalia, Germany. Role: Provide support, Analyze incidents, Coordinate tickets Requirements: Provide 1st/2nd line IT support, analyze incidents, document knowledge, and maintain service levels. Category: Information Technology Seniority: Entry Level Tools: Windows, Linux, ITIL, Ticketing systems, Monitoring tools, Public Cloud environments Commitment: Full Time Workplace: Onsite Languages: German, English