About this role
Tier 2 - Service Desk Agent - McKinney, TX at Employer. Location: McKinney, Texas, United States. Role: Respond to requests for technical assistance, Diagnose and resolve technical issues remotely, Log all customer interactions in ticketing system Requirements: 2+ years IT support experience; Windows and Mac troubleshooting; server configuration; Office 365/Active Directory; network devices; customer-facing. Category: Information Technology Seniority: Mid Level Tools: Windows, Mac OS, Office 365, Active Directory, DNS, DHCP, VPN, Exchange, SharePoint, Microsoft Windows Server Commitment: Full Time Workplace: Onsite Languages: English