About this role
Email Customer Support Agent (Healthcare) at Gem. Location: United States. Role: Respond emails, Research issues, Escalate issues Requirements: Provide remote email support to clinical providers; strong English; healthcare/SaaS experience; use help desk tools; maintain knowledge base; work US Central hours. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Help Scout, Freshdesk, Knowledge Base Commitment: Full Time Workplace: Remote Languages: English