About this role
Customer Success Agent (m/f/d) at Tracify GmbH. Location: Munich, Bavaria, Germany. Role: handle inquiries, manage helpcenter, escalate issues Requirements: Provide first-level non-technical support; manage help center; ensure SLAs; support customers in German and English. Category: Customer Service Seniority: Entry Level Tools: CRM systems, tracking / attribution / BI systems, E-commerce platforms Commitment: Full Time Workplace: Hybrid Languages: German, English