About this role
Call Center Senior Agent at DAWSON Technical Inc. Location: United States. Role: handle calls, de-escalate callers, coordinate nesting Requirements: Strong call center skills, communication, problem solving, time management, multi-application use, Windows/Office basics, VPN/remote login, data entry 30-40 wpm. Category: Customer Service Seniority: Mid Level Tools: Windows, Office, VPN, CRM, Call center software, Teams Commitment: Full Time Workplace: Onsite Languages: English