About this role
ISP Helpdesk Support Agent at Reflex Solutions (Pty) Ltd. Location: Johannesburg, Gauteng, South Africa. Role: troubleshooting incidents, recording incidents, escalating issues Requirements: Minimum 4 years mid-level support experience in a call centre, ability to work shifts, valid driver\u0002s license and own transport, VoIP and networking knowledge, ITSM ticketing and ITIL best practices, strong communication and problem-solving skills. Category: Information Technology Seniority: Mid Level Tools: ITSM, VoIP, FTTH, FTTB, Wireless, Known Error DB, Wiki, ITIL, DFA Commitment: Full Time Workplace: Onsite Languages: English