About this role
IT Service Desk Agent at Arcadion. Location: Mexico City, Mexico City, Mexico. Role: troubleshooting issues, documenting incidents, providing support Requirements: 2–3 years IT helpdesk experience; fluent English; hands-on Windows 10/11 and Microsoft 365 support; familiarity with Active Directory, ticketing systems, basic networking, and user account management; Mexican RFC tax ID required. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Windows 10, Windows 11, Active Directory, SyncroMSP Certifications: mexican rfc, comptia a+, microsoft 365 fundamentals Commitment: Full Time Workplace: Onsite Languages: English