About this role
Japanese Bilingual Service Desk Agent (Talent Pool) (Taguig, PH) at Fujitsu. Location: Taguig or Philippines. Role: Troubleshoot issues, Document actions, Escalate issues Requirements: Japanese bilingual service desk agent with strong communication, customer focus, and basic IT troubleshooting; security awareness and familiarity with ITIL/ITSM tools. Category: Information Technology Seniority: Entry Level Tools: ITSM tools, Kojo, CommCell, Ticketing systems, Hardware and software basics, Security policies Commitment: Full Time Workplace: Onsite Languages: Japanese, English