About this role
Player Engagement Agent (non-voice) at Keywords Studios. Location: Pasig, Metro Manila, Philippines. Role: respond inquiries, investigate inquiries, gather feedback Requirements: Fluent English with C1-C2 level proficiency; strong communication and customer support skills; able to work full-time in a hybrid role; able to navigate knowledge bases; basic troubleshooting; weekend/holiday availability. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Helpshift, CRM, MS Office, Google Workspace Commitment: Full Time Workplace: Hybrid Languages: English